10 June 2024

Industry leader and former JLRNA Vice President, Network Development, to oversee Customer Care operations

MAHWAH, NJ June 10, 2024 – JLR has appointed Jessica Kelleher as Vice President, Customer Care, North America, a key role in the North America and Global Customer Care leadership teams. Jessica was previously the Vice President, Network Development at JLR North America, where she was responsible for the strategic design and performance of the U.S. retail network, helping to drive the JLR Reimagine journey in North America.

In her new role, Jessica will play a key part in the customer care strategy development globally, as well as its development and execution within North America. She will oversee the development and execution of strategic plans to deliver the North American client experience, parts revenue and profit, reporting directly to Joe Eberhardt, JLR North America President and Chief Executive Officer and Andrea Furuichi Maia, Global Customer Care Director.


Jessica is a strategic leader with a genuine passion for driving a client centric culture and performance within our company and our retail network. Her experience in driving high performance among our retailer network will be critical in our ongoing mission to put our clients at the center of everything we do and give them personalized luxury ownership experiences. We welcome her leadership behind the Customer Care operation, as JLR reimagines the future of modern luxury experiences of our brands and discerning clients.

Joe Eberhardt
President and Chief Executive Officer JLR North America

Before joining JLR North America, Jessica served as the Network Development Manager at BMW of North America and held the same role for the Northeast region at Audi. Prior to that, Jessica held various roles at Mazda in sales planning, distribution, business development, and sales operation.


I am excited to step into the role of Vice President, Customer Care, North America and continue to work with our global colleagues and retailers across North America to best serve our clients. JLR is dedicated to delivering a truly modern experience for every customer and I look forward to working with the entire team to deliver exceptional customer experiences.

Jessica Kelleher
Vice President, Customer Care JLR North America

Jessica holds a Bachelor of Science in Business Management from Penn State University and resides in Mahwah, NJ with her husband and is a proud mom of two kids.

About Jaguar Land Rover: Reimagining the future of modern luxury by design 

Jaguar Land Rover is reimagining the future of modern luxury by design through its distinct British brands. 

Our current model range embraces fully electric and mild‑hybrid vehicles and the latest gasoline engines. Jaguar and Land Rover vehicles are in demand worldwide, and during the 2020/21 fiscal year, we sold 439,588 vehicles in 127 countries. Land Rover is the global leader in luxury SUVs through its three families: Range Rover, Discovery, and Defender. In addition, Jaguar is the first ever brand to offer a premium all‑electric performance SUV, the Jaguar I‑PACE. 

At heart we are a British company with two major design and engineering sites, three vehicle manufacturing facilities, an Engine Manufacturing Centre, and a Battery Assembly Centre in the UK. We also have vehicle plants in China, Brazil, India, Austria, and Slovakia. Three of our seven technology hubs are in the UK – Manchester, Warwick (NAIC), and London – with additional sites in Shannon, Ireland; Portland, USA; Budapest, Hungary; and Shanghai, China. 

Central to our Reimagine strategy is the electrification of the Land Rover and Jaguar brands with two clear, distinct personalities. All Jaguar and Land Rover nameplates will be in pure electric form by the decade's end. This marks the start of the company's journey to become a net zero carbon business across its supply chain, products, and operations by 2039. 

As a wholly owned subsidiary of Tata Motors since 2008, Jaguar Land Rover has unrivaled access to leading global players in technology and sustainability within the wider Tata Group. 


Further information

Media Enquiries:

Yesenia Machuca 

Senior Public Relations Specialist ‑ Jaguar 

Jaguar Land Rover North America, LLC



Notes to Editors

Notes to Editors

JLR’s Reimagine strategy aims to deliver a sustainability‑rich vision of modern luxury by design.

We are transforming our business, targeting carbon net zero across our supply chain, products, and operations by 2039. We have set a roadmap to reduce emissions across our own operations and value chains by 2030 through approved, science‑based targets. Electrification is central to this strategy and before the end of the decade our Range Rover, Discovery, Defender collections will each have a pure electric model, while Jaguar will be entirely electric.

At heart we are a British company, with two design and engineering sites, three vehicle manufacturing facilities, an engine manufacturing centre, and a battery assembly centre in the UK. We also have vehicle plants in China, Brazil, India, Austria, and Slovakia, as well as seven technology hubs across the globe.   

JLR is a wholly owned subsidiary of Tata Motors Limited, part of Tata Sons.